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1. The defect of parts (excluding wearing parts, etc.) in cart produced or supplied by Zhengzhou BAK New Energy Automobile Co., Ltd. in materials or manufacturing is found in normal operation and maintenance condition.
2. When determining warranty, dealer of Zhengzhou BAK Automobile or the service institution permitted by Zhengzhou BAK Automobile will consider the following factors.
The following situations are beyond the warranty scope:
1) Failure to execute rational or necessary maintenance as per the specified time and method in Golf Cart Series Manual and Golf Cart Warranty Manual leads to the damage of cart and parts and components;
2) Damage of cart and parts and components results from the severe overload, improper operation, etc.;
3) Users' abuse or careless operation of cart or cart refitting in any method, including but not limited to the refitting of vehicle's speed limiter, brake system, steering, drive axle and other operating system, causes their behaviors beyond the BAK Automobile specification damage vehicle and parts and components;
4) Users' improper repair, maintenance and storage leads to fault;
5) Collision impact, burning destruction, scratching off, etc. resulting from external factors, other than defects of the product itself;
6) Expanded secondary defects and associated relevant parts damage resulting from continuous driving of the cart with fault or hidden fault;
7) In the product quality problems, Damage of product due to user's improper disposal after damage;
8) Damage resulting from irresistible factors (such as fire hazards, waterlogging, sand and dust, collapse, war, etc.);
9) Very slight feeling not resulting from the materials and manufacturing defect, or feeling or phenomenon only occurring in very special conditions;
10) Small noise or vibration which wouldn't affect cart quality or function;
11) Very slight leakage near sealing gasket or oil seal which wouldn't affect the product quality;
12) Lack of valid invoice and voucher of "three guarantees";
13) Product quality problems of wearing parts beyond warranty period;
14) Time or income loss and relevant fuel cost, telephone bill, board and lodging expenses, travelling expenses, transportation expenses, tolls for road crossings, various commercial losses, etc. resulting from cart's failure to be operated during repair period, are beyond the warranty and guarantee scope;
15) Change or corrosion of electroplated parts, paint film, rubber covering and soft interior trim in normal operation process.
16) Warranty service isn't provided for the battery delivered to other organizations or individuals for private disassembly.
17) The following repair and maintenance expenses are beyond the warranty scope:
► Normal abrasion of wearing parts and replacement expenses;
►Expenses of normal inspection, adjustment, maintenance and repair;
►Expenses of the project with technical forced replacement as specified and required in regular maintenance;
►Expenses of adding and replacing normal consumable auxiliary materials and parts and components, such as lubricating oil (grease), differential oil, fuse, etc.
3. The labor hour and material fees generated in warranty service shall be assumed by Zhengzhou BAK New Energy Automobile Co., Ltd., but the warranty excludes the incidental cost, etc. such as:
1) Any relevant personal injury or property loss;
2) Time loss, the loss of personal property or incomes, and expenses of leading cart, resulting from cart's failure to be operated during troubleshooting period;
3) Expenses of overhaul and regular replacement of parts and components as specified by our company;
4) Direct or indirect loss resulting from improper operation, manual damage or accident, etc. isn't compensated.
5) All parts and components replaced within the warranty scope are owned by Zhengzhou BAK New Energy Automobile Co., Ltd.
6) Zhengzhou BAK New Energy Automobile Co., Ltd. reserves the right to determine repair method and warranty coverage.
| Symbol description: ●= check, adjust or clean and replace when necessary | |||||
| Term item | Number of months | 12 | 24 | 36 | 48 |
| Drive motor assembly and its fastening bolt | ● | ● | ● | ● | |
| Power system and accessories | Motor controller and its fastening bolt | ● | ● | ● | ● |
| Battery pack and its fastening bolts, and connector | ● | ● | ● | ● | |
| DC/DC converter, vehicle-mounted charger Drive motor assembly and its fastening bolt and connector | ● | ● | ● | ● | |
| Free stroke of brake and accelerator pedal | ● | ● | ● | ● | |
| Symbol description: ●= check, adjust or clean and replace when necessary | |||||
| Term item | Number of months | 12 | 24 | 36 | 48 |
| Chassis | Tire (abnormal abrasion, damage, etc.) and tire transposition | ● | ● | ● | ● |
| Rear axle gear oil replacement (gear oil model 75W/90 GL-5, oil mass 0.65L) | ● | ● | ● | ● | |
| Brake oil replacement (dot3 and oil mass 1L) | — | — | — | ● | |
| Fastening of each connecting bolt of front and rear axle, suspension, steering mechanism, fixation of spherical head, adjustment and lubrication of gap | ● | ● | ● | ● | |
| Brake system, brake pipeline and brake pump leak oil or not, and brake disc and brake clearance need replacing or not | ● | ● | ● | ● | |
| Electric appliance | Lighting system, various signal lamps, indicator lamps, combination instruments and switches | ● | ● | ● | ● |
| High and low-voltage harness and connector of vehicle, connecting bolt is loose and corrodes or not | ● | ● | ● | ● | |
The warranty period is limited, namely cart shall not enjoy warranty right when warranty period expires. This warranty regulation is only related to the cart, and shall not terminate due to the change of cart owner.
Remarks: Start date: Vehicle production date.
(1) Whole vehicle: Whole vehicle warranty: 12 months
(2) Parts and components:
1) Refer to the following page for classification of parts and components and warranty period.
2) All parts and components replaced for free within the warranty period will also enjoy the warranty, and their warranty period ends after the "three guarantees" cycle of the original parts of the whole vehicle.
The parts and components replaced in warranty shall be owned by Zhengzhou BAK New Energy Automobile Co., Ltd.
| Category | Parts and components of whole vehicle | Warranty period | Remarks |
| Battery pack | Lead-acid battery pack | 12 months | Free maintenance: The free repair service is provided for the parts and components which are appraised as quality problems within the quality guarantee period. Paid maintenance: Paid maintenance services can be provided for the parts and components within warranty period which are damaged due to manual factors, normal loss, illegal operation, etc. as judged, except for that Party B fails to repair not due to accessories or severe damage, etc. No warranty: Warranty service isn't provided for the parts and components beyond the warranty period which are damaged due to manual factors, normal loss, illegal operation, etc. as judged. Vulnerable parts and components are free of warranty, and warranty period of other unlisted parts and components lasts for 1 month. |
| Lithium iron phosphate battery pack | 60 months | ||
| Pure electric component | AC motor and motor controller | 12 months | |
| DC converter, vehicle-mounted charger, integrated display | 12 months | ||
| Chassis | Frame, rear axle assembly, steering engine, front brake assembly, steering column assembly | 12 months |
Daily: Charge batteries fully.
Weekly:
Monthly:
Yearly:
Schedule your yearly service with your BAK EV dealer for critical fluid changes, grease the front end and other serviceable fittings, electrical services, overall inspection, tire rotation, etc.
